What personal information about customers does PureFit.com gather?
The information we learn from customers helps us personalise and continually improve your shopping experience at PureFit.com. Here are the types of information we gather. Information you give us: We receive and store any information you enter on our website or give us in any other way, except payment information. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features, and communication with you. Automatic information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use “cookies”, and we may obtain certain types of information when your web browser accesses our website. Email communications: To help us make emails more productive, to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive email from us, other than order notifications and receipts, please adjust your “Subscription” preferences by logging into your account.
What about cookies?
Cookies are alphanumeric identifier text files that we transfer to your computerís hard drive through your web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Cart between visits.
Does PureFit.com share the information it receives?
We respect your privacy and appreciate your business. As mentioned elsewhere in this site we use a secure online payment gateway to accept your payments and you need to supply your payment details to make an order. At no time will we ever provide your account contact or payment information to any other third party vendor, associate or service provider unless absolutely necessary, and only in order to complete your transaction and order.
How secure is information about me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We transmit your entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the “log off” link located in the side menu.
Which information can I access?
PureFit.com gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.
Conditions of use, notices and revisions
If you choose to visit PureFit.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the US law. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the “Contact Us” link on the side menu, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information you give us
You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to PureFit.com. As a result of those actions, you might supply us with such information as your name, address, phone numbers, and credit card information.
For security purposes PureFit.com sometimes collects and analyses the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.
If you order from PureFit directly either by telephone, or via online at www.purefit.com, we offer an 100% money back guarantee. If, for any reason, you are not 100% satisfied with your PureFit order, you can arrange for a full refund for any unused product. You must contact us within 30 days upon receipt of your order. Your also must obtain a "Return Authorization". If you need to return your unused order, PureFit does not issue a refund for the shipping and handling on either shipment. The reason we do not pay for you to return a flavor you don't like is because we offer a sample kit for only $14.95. This allows you to try all 7 flavors before buying a box. If, under the rare circumstance, we actually send you the wrong order, of course we will make it right. You are not responsible for sending the bars back. We will either issue a call tag, or allow you to keep the order. Please note that if you purchase PureFit bars from any other retailer, including online retailers, we are not responsible for handling their potential returns or exchanges. You can contact us at [email protected] for any of the above concerns or issues. The bottom line is this; PureFit stands behind our products 100%.